IN METRO Manila’s BPO towers, a quiet revolution is unfolding. The call center agent who once read from a script is now expected to flag AI errors, coach a bot and close a deal, often in the same ...

Presidents give poor marks to higher ed on rebuilding public trust, yet may be overrelying on institutional messaging in ...

AI’s role in insurance is already spawning lawsuits and battles over its regulation. That's not slowing down its use.

Antisemitism is not a defect that can be removed from a dataset. It has metastasized into the body language, and that cannot ...

Big technology, algorithms and AI are shaping our work, our attention and the lens through which we see the world. Just as ...

Robo-advisors are a great fit for some people, while others are better off with a human advisor. These are some of the pros and cons of robo-advisors.

Recent studies show some systems recommend different treatments for identical patients based only on demographic labels, a ...

'Molly vs the Machines' director Marc Silver, Denmark's tech ambassador, featured in new doc 'Techplomacy,' and other experts discussed the dark sides of technology at CPH:DOX’s industry conference.

There are plenty of programs based on algorithms that can appear like AI, but in reality, have nothing to do with it.

Computer Science focuses on building software and coding new applications from scratch. Information Technology prioritises ...