The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from aboard, Chairman Brendan Carr announced on Wednesday.

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Customer expectations are high, and how you attend to your customers’ needs will affect customer retention and business growth. So you need an effective call center management strategy. Forbes Advisor ...

JACKSONVILLE, Fla. — Being a 911 dispatcher is an important but stressful job. “Nobody calls 911 for anything good," said Brianna Goethe, communications manager with The Nassau County Sheriff’s Office ...

A business’ call center is the foundation of many customer interactions, and the goal should be to provide the best possible experience for those calling in with concerns or questions. When customers ...

Although call centers can be beneficial in a few ways, like requiring less work and providing reliable contact, they have their challenges, like being slow or not offering monitoring. Regardless of ...

Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers. Automatic speech recognition (ASR) technology has gotten a lot better in ...