Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

Zendesk acquires AI startup Forethought to expand agentic customer service capabilities, integrating automation, ...

Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Zendesk, the customer support and issue tracking software-as-a-service platform, has announced its intention to file for an Initial Public Offering (IPO) on the New York Stock Exchange. The company ...