Peter is a writer and editor for the CNET How-To team. He has been covering technology, software, finance, sports and video games since working for @Home Network and Excite in the 1990s. Peter managed ...

Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

Email overload is real and it’s probably a problem for you. Especially if you’re active online or run a growing business, it might feel like for every five you respond to, ten more appear. Ignoring ...

I used AI to write a work email—and got caught. Learn from my mistakes.

Many people have already embraced the AI automation age for better or worse. We’re seeing AI tools come out that alleviate countless mundane tasks for us, and one tool claims to be able to write 80% ...

Technological advancements have had a profound effect on the way small businesses conduct operations and communicate with employees. One such advancement, email, provides a quick and inexpensive means ...

Sending emails is so common today that you might not think much about it. Still, knowing how to write an email introduction is essential, especially if it’s going to a new business contact. You don’t ...

Are you getting ready to leave your current job and start the next chapter of your career? There are so many things to take care of in your final two weeks, you may wonder if it’s really necessary to ...