The volume of data is increasing exponentially, making it more difficult to make use of it all. But this ever-increasing abundance of information creates a huge opportunity for businesses to better ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels “Customers today expect to be able to ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

OpenAI has stopped using customer data sent via APIs for training its language models. The policy change mainly affects business customers, not ChatGPT users. OpenAI's decision highlights the growing ...

You might not see them, but these application programming interfaces are the hidden connectors that make a lot of the digital world work. Let’s break down what is an API and why it’s become so ...